Date: Jun 30, 2026
Location: Munich, Germany
Company: automation-1
Ref-Code: DE-60430408-EN-15-004
Work area: Information Technology
Expected travel: 0% - 30%
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
EXPECTATIONS AND TASKS
- Manage, escalate and drive satisfactory resolution of customers' technical support, service and infrastructure issues.
- Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of Hybris Managed Services.
- Provide information and recommend best practices for the management of Hybris technologies in accordance with the Hybris Operations Framework (HOF).
- Proactively monitor technical issues pertaining to Hybris Managed Services and make recommendations to reduce the risk/impact of similar future problems.
- Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources.
- Maintain and expand working knowledge of current and pre-released Hybris systems and products, as well as their integration and methods of support delivery.
- Maintain current on industry issues and competitive products.
- Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support.
- The successful candidate will be on call.
WORK EXPERIENCE
- Minimum of 5 years experience in the high tech industry.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Minimum of Bachelor Degree in Computer Science or related discipline, or equivalent combination of education and experience.
- Account management experience and/or customer engagement responsibility is also a requirement.
- In depth knowledge of at least three of the following products/technologies: Linux, Windows and Oracle/SQL
- Strong verbal and written communications skills.
- Strong problem and troubleshooting skills
- ITIL Certification(s) is considered an asset
- Technology Certification(s) is considered an asset
Work area: Information Technology
Expected travel: 0% - 30%
Career status:
Employment type: Regular Full Time
COMPANY DESCRIPTION
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device. Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference. We value people that do what it takes to deliver superior results to our customers. We embrace innovative technology and new ideas. At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
EXPECTATIONS AND TASKS
- Manage, escalate and drive satisfactory resolution of customers' technical support, service and infrastructure issues.
- Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of Hybris Managed Services.
- Provide information and recommend best practices for the management of Hybris technologies in accordance with the Hybris Operations Framework (HOF).
- Proactively monitor technical issues pertaining to Hybris Managed Services and make recommendations to reduce the risk/impact of similar future problems.
- Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources.
- Maintain and expand working knowledge of current and pre-released Hybris systems and products, as well as their integration and methods of support delivery.
- Maintain current on industry issues and competitive products.
- Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support.
- The successful candidate will be on call.
WORK EXPERIENCE
- Minimum of 5 years experience in the high tech industry.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Minimum of Bachelor Degree in Computer Science or related discipline, or equivalent combination of education and experience.
- Account management experience and/or customer engagement responsibility is also a requirement.
- In depth knowledge of at least three of the following products/technologies: Linux, Windows and Oracle/SQL
- Strong verbal and written communications skills.
- Strong problem and troubleshooting skills
- ITIL Certification(s) is considered an asset
- Technology Certification(s) is considered an asset